Policies| refunds


The amount and timing of a refund depends on the specifics of your circumstances.
Once ABC AUTOCARS initiates a refund, you’ll need to allow extra time for your bank or payment issuer to process and return the funds to you.
Note: Only your bank can see the status of your refund once we’ve issued it on our end. ABC AUTOCARS agents can’t see the status or expedite a refund. If you don’t receive your funds within 10 business days, Contact Us to request more refund documentation you can present to your bank.

Get a refund

If you chose “Get a refund” during the cancellation process, we’ll initiate your refund immediately.
Once we initiate a refund to your payment method, your bank or credit card company will process it according to their own timeline.
Debit cards (including Revolut): 10 business days
Credit cards: 3 to 5 business days
Apple Pay and Google Pay: Up to 30 days.

Refunds due to unclean or unsafe vehicle

We’ll refund you in full for a vehicle you believe wasn’t cleaned and disinfected, only if you don’t accept the vehicle, don’t check in for the booking, and contact us immediately, no more than 1 hours after the scheduled booking start to receive a full refund. Exceptions to refund amounts may apply In the event of flight delay, cancellation, or lost baggage, safety issues tied to vehicle cleanliness, or other extenuating circumstances.

Refunds for cancellations inside the free cancellation period

We’ll refund the full amount if you cancel during the free cancellation period — 24 hours before your booking starts or one hour after booking if you booked less than 25 hours in advance.

Refunds for cancellations outside the free cancellation period

We’ll refund you in part if you cancel outside the free cancellation period depending on booking length. We’ll always refund your protection plan, any Supplementaries, and young driver fees in full.
For trips two days or shorter, we’ll refund the trip price and trip fee minus half of the average of one day’s cost
For trips longer than two days, we’ll refund the trip price and trip fee minus the average of one day’s cost