Cancellation Policy

– See instructions for how to cancel a BOOKING.

Client Cancellation

Client may cancel their booking through our email, and the cancellation is effective immediately. Whether the Client received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Client cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation Period

– Until 12 hours before booking start;
– 3 hours after booking if booking time is less than 13 hours before booking start;
– Immidietly after booking if boking time is the less than 2 hour.
If a client requests a booking modification and ABC AUTOCARS accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.
Clients are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact ABC AUTOCARS through email to report the issue;

Cancellations outside the free period

-If a client wants to cancel a booking after check in, we encourage them to notify ABC AUTOCARS via Email messaging as soon as possible. We’ll issue a partial refund to clients who cancel in this manner and do not fall within the free cancellation period.
– For canceled booking that are longer than 2 two days, we’ll refund the client the booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.
– For canceled booking that are two days or shorter, we’ll refund the client the booking price and booking fee minus half the average of one day’s cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.

Client no-show

– If a client fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.
– A client who shows up to a booking with no license, with an invalid license, or who sends their additional driver in their place is also a client no-show. ABC AUTOCARS will cancel client no-show booking, and we’ll issue the client a partial refund.
– For no-show booking that are longer than two days, we’ll refund the guest their booking price and booking fee minus the average of two days’ cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.
– For no-show booking that are two days or shorter, we’ll refund the client their booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.
– In the event ABC AUTOCARS makes a good faith attempt to reschedule the booking, but both client and ABC AUTOCARS are unable to agree on a satisfactory booking modification and the booking must be canceled, ABC AUTOCARS will earnings as though it were a client no-show.

Exceptions

-Exceptions to the client refund amounts for cancellations outside the free period and for no-shows may apply in the event of a
– flight delay;
– flight cancellations;
– lost baggage issue ;
– extenuating circumstances.

No refund

There are no credits/refunds issued for early returns except when the client has submitted a booking modification request to shorten their booking and ABC AUTOCARS has accepted through the Email, as defined in ABC AUTOCARS Terms of service

Booking canceled by ABC AUTOCARS

In some cases, ABC AUTOCARS’s trust and safety team will cancel a client’s booking. If that were to happen, ABC AUTOCARS will contact the client, and issue the client a full refund. In these instances, ABC AUTOCARS is available to help client rebook 24/7.